Privacy Policy

Callyst ("we," "us," or "our") provides an AI-powered voice automation service that helps e-commerce businesses confirm Cash-on-Delivery orders, send delivery reminders, and collect post-delivery feedback via automated phone calls. This policy explains what information we collect and how we use it.

Information we collect

• Business information from our clients (store owners): business name, contact details, product/order information needed to operate the service.
• Order-related information provided by our clients on behalf of their customers: customer name, phone number, order details, and delivery address, solely for the purpose of placing confirmation, reminder, and feedback calls.
• Call recordings and transcripts, used to improve service quality and provide our clients with call logs.

How we use this information

• To place automated voice calls confirming orders, reminding customers of upcoming deliveries, and collecting feedback after delivery.
• To provide our clients (store owners) with dashboards and reports on call outcomes.
• To improve and maintain the reliability of our service.

Data sharing

We do not sell customer or client data to third parties. Data may be processed by our infrastructure providers (such as telephony and AI service providers) solely to deliver the service.

Data retention

Call data and records are retained only as long as necessary to provide the service to our clients, or as required by applicable law.

Contact us

For any questions about this policy, contact us at hello@getcallyst.com.